Operations Mnagement Case Study Example | Topics and Well Written Essays - 2000 words

operations Mnagement - Case Study ExampleThe need for operations managers to reduce manufacturing costs, optimize productivity and improve product quality in effectuate to stay in the market has become imperative. Many organizations now recognize the importance of automation, optimization of scheduling and a proper inventory management system, and be incorporating total quality management and total quality in their operations.Today, the ordinary customer has become more sophisticated and demanding, and expects more variety, lower costs and discontinue quality. Customers therefore drive demand and the indus smack has to meet this demand. Inter-firm rivalry and competition beget also increased manifold. In line with these changes, organizations are replacing production-driven systems involving sens production, by market-driven systems to enable them to corner market share. This scenario has increased the importance of operations management in an organization, as it is directly res ponsible for the final product. As a result, operations management is gaining more significance and has become a key discipline in management science. Until recently, the field of operations of management was considered relevant all to the manufacturing sector. But with the increasing influence of service industries, the scope of operations management has widened. ... ControllingDirectingCoordinatingThe following are the activities carried out by the Operations Manager.1. PlanningPlan product and service mixLocation and capacity planningDecide upon production methods to use for each item.Plan procurement of equipment.2. Organizing centralize or decentralize operations.Decide upon functions, products, or hybrid organization structure. move over work center assignments.Assign responsibility for every activity.3. ControllingEncourage self-respect in performing as expected.Compare costs to budget.Compare actual labor hours to standards.Inspect the quality levels.4. DirectingEstablish provisions of union contracts.Establish personnel policies.Establish employment contracts.Issue job assignments and instructions.5. CoordinatingCoordinate through use of common forecasts and master schedules.Observe actual performance and cheer needed improvement.Report, inform and communicate.Respond to customer inquiries about status of orders. ICMR, 2003In order to succeed in all the above activities, an operations manager should have both technical and behavioral skills.Budget Airlines - What are theyThere has been a revolutionary increase in the number of low-cost airline which are otherwise called the budget airlines in the aviation industry over the last few years. The budget airlines are usually operators who provide low-cost travel options for the passengers. The budget airlines try and cut the indirect costs to the maximum possible extent. Passengers are non offered wet towels, meals etc. Sometimes it may even happen that they do not even offer water to the passengers flying the budget airlines. (Phillip), 2002Scheduled airlines are regular airlines that offer considerably high-cost air